Refund Window
You may request a refund within 40 days of delivery. Requests made outside of this window cannot be accepted, except where required by law.
Prescription Orders — Important Information
Prescription eyewear is custom-manufactured to the specifications you provide at the time of ordering.
Prescription Accuracy
It is your responsibility to ensure that the prescription you submit is valid, accurate, and issued by a qualified optician or ophthalmologist. UK prescriptions are valid for two years from the date of issue.
Trending Specs manufactures lenses strictly to the prescription provided. We cannot accept liability or issue refunds where lenses have been produced to a prescription that was incorrect, outdated, or not intended for the type of eyewear ordered. By submitting a prescription at checkout, you confirm that it is current and accurate to the best of your knowledge.
If you are unsure whether your prescription is suitable, please consult your optician before placing your order.
Pupillary Distance (PD)
Your PD measurement is used to precisely position the optical centres of your lenses. It is your responsibility to supply an accurate PD measurement. If you are unsure of your PD, we strongly recommend obtaining it from a qualified optician before placing your order.
Trending Specs cannot accept liability or issue refunds where lenses have been manufactured to an incorrect PD supplied by the customer. By submitting a PD measurement at checkout, you confirm that the figure provided is accurate to the best of your knowledge.
If you need guidance on measuring your PD, please visit our PD Measurement Guide before ordering.
Fitting Heights
Fitting heights are calculated by our qualified dispensing team — you are not required to supply these yourself. If a refund is sought due to a fitting height error that originated on our part, this will be honoured in full.
Manufacturing Faults & Errors
If your order contains a verified defect or does not match the prescription and specifications you submitted, you are entitled to a full refund to your original payment method within the 40-day window.
Please contact us with a description of the issue and photographic evidence where possible. Our team will assess your case and respond within 3 working days.
Change of Mind
We accept change of mind refund requests on frames only (unglazed) within the 40-day window. Refunds on glazed prescription orders for change of mind are considered on a case-by-case basis, as lenses are manufactured to your personal specification and cannot be restocked.
Refund Processing
Once your refund has been approved, it will be issued to your original payment method within 10 working days. You will receive an email confirmation once processed. Please allow additional time for your bank or card provider to post the funds.
Non-Refundable Items
- Orders where an incorrect PD was supplied by the customer
- Requests made outside the 40-day window
- Gift cards
Contact Us
To request a refund or raise a query, please contact us at [contact email].